FAQ's

Frequently Asked Questions (FAQ)

Below are answers to common questions about ordering, delivery and our products.
Click a question below to jump directly to the answer.

Questions

· How long does delivery take?

· How much does delivery cost?

· Do you offer free delivery?

· When will my order be dispatched?

· How do I track my order?

· What happens if my order is delayed?

· What if I entered the wrong delivery address?

· Do you offer bulk or trade discounts?

· What if my order arrives damaged?

· How can I contact customer support?

Answers

How long does delivery take?

Our standard delivery service is Tracked 48, which typically takes 2–3 working days after dispatch. Delivery times are estimates and may vary due to courier delays or seasonal demand.

How much does delivery cost?

Standard Mainland UK delivery is £4.99 per order using a Tracked 48 service.

Do you offer free delivery?

Yes. Orders with a total value of £150 or more qualify for FREE delivery within Mainland UK.

When will my order be dispatched?

Most orders are processed and dispatched within 1–2 working days. Orders placed after the daily cut‑off time, on weekends or bank holidays will be processed the next working day.

How do I track my order?

All orders are sent using a tracked delivery service. Once dispatched you will receive an email containing your tracking number.

What happens if my order is delayed?

If your order has not arrived within 7 working days of dispatch, please contact us and we will investigate.

What if I entered the wrong delivery address?

Please ensure your delivery address is correct when placing your order. If an incorrect address is provided additional postage charges may apply for redelivery.