Returns
We want you to be happy with your order. Please check all items carefully when they arrive.
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unused
- In original packaging
- In resellable condition
- Returned with your order details
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos of the issue and your order number.
We will arrange a replacement, refund, or suitable solution.
Non-Returnable Items
We cannot accept returns for:
- Used items
- Items damaged after delivery
- Heat Presses, Software or Printer Consumables
- Clearance items, unless faulty
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Original shipping costs are non-refundable unless the return is due to our error.
Please note: Unauthorised returns are subject to a 15% restocking fee.
Refunds
Once your return is received and checked, we will process your refund to the original payment method.
Refunds may take a few working days to appear depending on your payment provider.
How to Start a Return
Email us at:
Please include:
- Order number
- Name
- Reason for return
- Photos, if the item is damaged or incorrect
