Privacy policy

Introduction

STRANA ("we", "our", "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order or contact us.

Information We Collect

We may collect the following information:

Contact Information

Name
Business name
Billing address
Delivery address
Email address
Telephone number

Order Information

Products purchased
Order history
Payment information

Technical Information

IP address
Browser type
Device information
Website usage data
Cookies and analytics data

Account Information

Login details
Account preferences
Trade account information

How We Use Your Information

We use your information to:

Process and fulfil orders
Manage customer accounts
Provide customer support
Communicate regarding orders and deliveries
Improve our website and services
Prevent fraud and unauthorised transactions
Comply with legal and tax obligations
Send marketing communications where you have consented

Legal Basis for Processing

We process personal information where:

It is necessary to fulfil a contract
We have a legitimate business interest
We are required to comply with legal obligations
You have provided consent

Payment Information

Payments are processed securely through third-party payment providers.

We do not store full payment card details on our servers.

Sharing Information

We may share information with:

Delivery and courier companies
Payment processors
Website and ecommerce service providers
Professional advisers
Government authorities where required by law

We do not sell your personal information.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Maintain business records
Meet legal, tax and accounting requirements
Resolve disputes and enforce agreements

Marketing Communications

If you subscribe to marketing communications, we may send information about products, services and promotions.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to:

Operate the website
Improve performance
Analyse website traffic
Remember customer preferences

You may control cookies through your browser settings.

Your Rights

Under UK data protection legislation, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your data where applicable

To exercise these rights, please contact us.

Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure.